Cancellation Policy
There are no refunds on ticket sales.
What happens if I need to cancel my reservation for a scheduled event?
We understand that things come up and you may need to reschedule. We can reschedule your session if you give us 48 hours notice so that we have the opportunity to fill your spot. If you contact us less than 48 hours from the beginning of your event, or register but do not show up we cannot reschedule you.
What if I need to cancel a Private Party?
There are no refunds on party reservation fees. Cancellations must be made 14 days prior to your party date to reschedule your party. Or you may use your reservation fee towards upcoming Soul Stroke public events. If you book your event less than 14 days from the date of event, there are NO refunds on your paid party. We will do our best to make other accommodations for you. Cancellations must be made via email at [email protected]. Someone will email you back with information about how to reschedule.
Will we be notified if Soul Stroke needs to cancel an event?
Yes! If a minimum of 10 painters per event is not met, we reserve the right to cancel that paint party. Registrants will be notified via email. We do our best to give registrants 24 hours notice in advance of a cancellation.
Soul Stroke reserves the right to cancel sessions due to bad weather or unforeseen circumstances. In such a case, e-mail notification will be sent at least 3 hours prior to the paint party. If in doubt as to whether we will cancel due to bad weather, visit our website (we will post this whenever possible) or email [email protected] to check the status.
You will receive a 100% refund for events canceled by Soul Stroke.
Who do I contact if I have additional questions?
Please email us at SoulStrokelvgmail.com for questions or concerns.
If a minimum of 10 painters per event is not met, we reserve the right to cancel that paint party. Registrants will be notified via email. We do our best to give registrants 24 hours notice in advance of a cancellation.
Soul Stroke reserves the right to cancel sessions due to bad weather or unforeseen circumstances. In such a case, e-mail notification will be sent at least 3 hours prior to the paint party. If in doubt as to whether we will cancel due to bad weather, visit our website (we will post this whenever possible) or email [email protected] to check the status.
You will receive a 100% refund for events canceled by Soul Stroke.